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Frequently Asked Questions
Our business hours are Monday-Friday, 7am-5pm MST, but you can place orders 24/7! Orders placed after 5pm MST will be received and processed the next business day. We are closed Saturday, Sunday, and all major holidays.
Yes. We can sell to contractors, as well as to the general public.
No, we do not install products. If you are not comfortable performing your own installation, you will need to contact a professional contractor.
Not to worry! If you can provide us with your order number, photos of the damage, and a brief description, we will be happy to send either a credit or a free of charge replacement order. Contact us at [email protected]. Click below to view our full shipping policy.
Shipping & Return Policy
The estimated delivery dates are provided on the product and checkout pages. Most in stock products are eligible for “priority” or “expedited” shipping for an additional charge. Large quantity or volume orders can take a few extra business days to ship, and custom orders may require more time as well. Since RoofingDirect.com is a supplier of hundreds of brands and products, this means that some products may be shipping directly from the manufacturer. Your order may arrive in multiple shipments. We cannot be liable for shipping delays outside of our control.
Check Order Status
Once your order is shipped, we will send you an email notification with your tracking number. You will then be able to track it by either visiting the shipper’s website and inputting your tracking number, or logging into your online account, clicking on “My Orders,” and then clicking “Track Order.”
Check Order Status
Once your returned item has been received in our warehouse, you will receive an email confirming receipt of your package and confirming your credit. We recommend waiting at least 5 business days before you contact us in regards to your return. Keep in mind that credits can take up to two credit card billing cycles to appear on your statement.
If the shipping address or the name or contact information on your order is incorrect, please contact us right away at [email protected] so that we can get it corrected. If you’d like to edit your account information for future orders, please login to your account and click “Update Profile.” If you need help with your online account, please contact us. We cannot ship to PO boxes.
We do! If you’re interested in a custom item, please contact our sales department at [email protected]. We’ll be glad to take a look and let you know if we’re able to create your product.
We are happy to discuss bulk discounts and payment terms for contractors. Please contact us and we will be happy to answer your questions.
Still Looking for Answers?
Have another question? Feel free to reach out to us at [email protected] and we will be happy to assist you.
